Order confirmation:

Once your order is placed and dispatched, you’ll receive a confirmation email with all the details, including the carrier and tracking information.

Delivery timeframe:

We aim to deliver your order within 3-8 working days.

Multiple shipping addresses:

If you want to order multiple items for different addresses, please place separate orders for each address.

Expedited delivery:

If you need your product sooner, please reach out to us at greenstepsonlineshopping@gmail.com and provide your WhatsApp number.

Delivery delays:

We are not responsible for delays in delivery if:

You provided the wrong address.

We can’t reach you on the contact number you provided.

The delivery premises is locked.

There is an Act of God (natural disaster).

Delivery attempts:

Our courier will attempt delivery after calling you.

If they can’t reach you for 3 days, the package will be returned to us.

Re-delivery:

If your package is returned, please email us at reachus@greenstepsonline.com to arrange re-delivery.