Refund and Returns Policy

Inspection upon receipt: Please inspect your order upon arrival to ensure all items match your order.
Returns/Exchanges:

Contact us within 24 hours of receiving your order at reachus@greenstepsonline.com with images of the items.
Include your order number and the reason for the return/exchange.
We will arrange for the pickup of the return parcel.
Timeframe:
Returns/Exchanges must be notified within 24 hours of receiving your order.
Items must be returned within 7 days of receiving your order.
Exclusions:
Returns/Exchanges are not applicable for international shipments.
Modified items, including those printed, dyed, washed, or altered, are not eligible for returns or exchanges .
Condition of returned items:
Items must be unused, in perfect condition, and with the original packaging and tags attached.
Refund/Exchange process:
We will inspect the returned items and determine if a refund or exchange is possible.
Refunds or exchanges will be processed within 15-30 working days.
For COD orders, the packaging cannot be opened and the product cannot be used at the time of delivery for return purposes.
Shipping charges:
Shipping charges are not refundable.
Customers are responsible for return shipping costs.
Green Steps is not responsible for any loss in the courier sent by the customer.
Incorrect items:
If we sent you the wrong item, we will cover the shipping costs for the replacement.
Value of exchange order:
The value of the exchange order cannot be less than the original order.
If the value is higher, the customer must pay the difference.
Non-returnable items:
Gift cards
Our policy lasts 30 days.After 30 days, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be:
Unused
In the same condition as you received it
In the original packaging
Additional non-returnable items:
Gift cards
To complete your return, we require:
A receipt or proof of purchase
Once your return is received and inspected:
We will send you an email to notify you of its approval or rejection.
If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Late or missing refunds:
Check your bank account again.
Contact your credit card company.
Contact your bank.
If you’ve done all of this and you still haven’t received your refund, please contact us.
Sale items:
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged.
Send us an email at reachus@greenstepsonline.com and send your item to the address provided.
Gifts:
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift, we will send a refund to the gift giver.