Do I have to create an account to make purchases on Green Steps?
It is not mandatory to create an account to shop with us but it is always a great way for a smoothr and faster checkout.
Can I cancel an order??
Yes, you can cancel your order, but the process of cancellation need to be initiated within 24 hours of placing the order. No cancellation will be accepted once the item is shipped or out for delivery.
Can I return or exchange an order?
The policy of return or exchange is applicable in Pan India only subject to the conditions mentioned in our return.
If there is any payment issue what shall i do?
Please write to us at reachus@greenstepsonline.com with any Payment Related Issue that you may have or contact us at +91 8638202951.
How much does shipping cost?
Shipping charges for your order will be calculated on the basis of your address, so it varies accordingly. It will be displayed at checkout. For more details, please see our Shipping Policy.
What are the different modes of payment that you accept?
We accept Credit/ Debit cards/ NetBanking, Razorpay, Googlepay and Paypal.
Which company is used for shipping?
Pan India : We use Maruti Courier Services for Pan India delivery. International : We use UPS logistics for international shipment.
How will I know that my order request has been received??
We send you an email and or a text message with an Order Confirmation. If you have not received our email, please write to us here with your payment details.